Pre-Sales Frequently Asked Questions

How do I know if 50 MB is enough space for my website?
How bandwidth is calculated?
How do I pay?
Are there any hidden charges?
Do I own domains registered through IndiaCPU.com?
Can I use an existing domain with IndiaCPU Hosting?
How long does it take to setup an account after I order?
How do I contact Customer Service?
What happens if I go over the bandwidth/transfer limit?
Can I upgrade my hosting plan?
Which control panel do you offer?
How do I cancel my account?

How do I know if 50 MB is enough space for my website?
It depends on the number of files, graphics, database size and the e-mail accounts on your website.
The page your are currently reading is around 65KB.
A 800x600 jpeg image will take around 100KB
1 MB = 1024 KB
1 GB = 1024 MB

How bandwidth is calculated?
Bandwidth is the data transfer size. If a web page is of 100KB size and 50 times that page is accessed on a day, then the bandwidth transferred is around 5MB on that day.

How do I pay?
We accept payments through PayPal. If you don't have a PayPal account still you can make a payment using your Visa or MasterCard credit card through PayPal. You can also pay by cheque or demand draft.

Are there any hidden charges?
No, there are no hidden charges. Everything is included in the price shown on our website.

Do I own domains registered through IndiaCPU.com?
Yes, you are the owner of your domain name.

Can I use an existing domain with IndiaCPU Hosting?
Yes. We will provide the namserver details, you need to update your domain with these nameservers.

How long does it take to setup an account after I order?
It takes 24 to 48 hours.

How do I contact Customer Service?
You can send a mail to This email address is being protected from spam bots, you need Javascript enabled to view it or you can raise a support ticket from your control panel.

What happens if I go over the bandwidth/transfer limit?
Your site will be taken offline for some duration.

Can I upgrade my hosting plan?
Yes, you can upgrade your hosting plan at any time.

Which control panel do you offer?
We provide cPanel support (Snapshot1, Snapshot2 ). Read cPanel manual here http://www.cpanel.net/docs/cpanel/

How do I cancel my account?
You can cancel your account at any time you like. Simply submit a support ticket in control panel stating that you would like the account to be cancelled.